TEMPORARY INBOUND CUSTOMER SERVICE OPPORTUNITIES!

ARE YOU LOOKING FOR A CUSTOMER SERVICE ROLE WITH A DIFFERENCE?? ONE WHERE YOU CAN REALLY ADD VALUE?? Well look no further!!......... My client, who is based in Cheltenham and has a reputation for excellent Customer Service, is currently looking to recruit talented individuals to join it's dynamic team. These are call centre roles with a difference. We require candidates who are really passionate about giving good Customer Service and want to work in an environment where their talents are recognised and developed and where they are encouraged to use their own initiative. Working on a variety of different products the successful candidates will work as part of a close knit team, taking calls and answering queries from a number of internal and external customers, whilst ensuring they are achieving the 'service led' targets set by their managers. There are no scripts to work to and each call can be very different so excellent Communication skills are vital to this role, along with excellent IT skills and strong accuracy when inputting information. Also suitable for Graduates! These are long term temporary positions and candidates must be available to work between 8am and 6:30pm Monday to Friday, (on a shift basis) and also some Saturday mornings. The starting hourly rate is £7.17 an hour plus holidays with the possibility of additional overtime. If you feel you have the right skills and attributes to be successful in this role then please, in the first instance, send your CV to Alison Close at Juice Recruitment or call for more information.

Salary:

upto £7.17 per hour

Requirements:

To be considered for this role we would expect your CV to display at least 6 months evidence of exceptional customer service experience within a retail / telephone / office based environment plus strong understanding and reasoning skills. Strong GCSE or A Level results are also expected along with a passion and drive to succeed above and beyond the basics of the role.

Office:

Cheltenham

Contact:

ruth@juicerecruitment.com

Marketing/Campaign Analyst

This is a permenent role which is available immediately, so don't delay in applying. You will have a pivotal role within the marketing team taking responsibility for producing detailed campaign analysis and reports; analysing and segmenting client and prospect databases; providing insight into customer behaviour; ensuring the marketing database is accurate and enhancing it with additional data when appropriate; and working with the marketing team to develop a cohesive communications strategy that maximises customer acquisition and retention. Campaign analysis across all channels. You will be responsible for the analysis of the effectiveness of database driven and new business campaigns including online and traditional advertising. This may involve the development of audience and creative tests. Online advertising analysis: Working with the e-commerce manager to track website conversion rates to continuously review the effectiveness of our online marketing activity, including Google Adwords and online source code analysis. Database analysis and customer profiling. You will be responsible for detailed and ongoing analysis of the customer and prospect databases which will lead to a segmentation and subsequent communication plan. Qualitative customer research. As part of the analysis you may be required to use qualitative research techniques for further customer insight. Communication strategy. Working with the marketing team, you will be responsible for developing a communications strategy and campaign plans for the different segments identified through your analysis. Campaign data selections. You will be responsible for all campaign data selections and the delivery of the data to the end user. Marketing data development. Responsibility for the ongoing quality and development of marketing data. This includes the accurate tracking and coding of campaigns and capture of data through the customer service questionnaire and other sources. It may also include appending external marketing data to enhance customer insight and targeting. Marketing data hygiene. You will be responsible for the overall quality of marketing data including personal information and transactional data used for marketing purposes. This will include working closely with teams to ensure a regular deduping programme and quality checks on marketing data. Reporting. You will be responsible for providing regular and ad hoc reports to the marketing team and senior management on specific campaigns and overall enquiry and business levels. List rental. Responsibility for researching and evaluating external lists for future campaigns. Data protection laws. You will be fully conversant with data protection laws and ensure compliance with current legislation. You will be working within a small team and may be called upon to provide support in other areas. Together with the other members of the marketing team you will be responsible for communicating our plans to the rest of the company. Advanced use of SAS, SPSS or other equivalent statistical package. Strong technical and analytical abilities. Advanced Excel skills. Strong Microsoft Word, Outlook and PowerPoint skills. Excellent written and verbal communication. Excellent time management and organisational ability. Solid interpersonal skills. Strong influencing skills with the ability to work with different managers Prioritisation will be essential to this role.

Salary:

£25,000 - £30,000

Office:

Cheltenham

Contact:

carol@juicerecruitment.com

CONTACT CENTRE MANAGER - 12 MONTH CONTRACT

My client is looking for an experienced Senior Manager to lead and motivate a customer's services team of circa 50 full time employees which handles over 800,000 customer interactions annually. The successful candidate will be responsible for delivering an efficient call centre that meets the current and future needs of my client's customers and ensuring KPI performance is achieved on an ongoing basis. You will champion the customer experience within the centre and throughout the rest of the organisation. You will create a team working culture and will manage teams effectively, producing results in line with company objectives. Continuous improvement is a large part of this role so you must have the ability to think strategically when solving long term problems and the ability to introduce new technology when required. It will also be important for the successful candidate to lead by example and recognise the wider implications of your decisions. Key Responsibilities to include: 1) Plan, develop and communicate clear and concise objectives to front line Managers and staff. 2) Deliver and maintain Key Performance Indicators, performance management of your team and achieve business targets through strong leadership. 3) Monitor and analyse team performance trends and utilise the outputs of such analysis to improve the performance of the team and individuals. 4) Analyse and report on trends affecting the business, including identifying improvement initiatives, industry best practice and development opportunities.. 5) Ensure that training / coaching is suited to purpose and focussed towards achieving corporate objectives and enhancing employee engagement.

Salary:

38,000 - 42,000

Requirements:

To be considered for this role we would expect you to have extensive customer service / contact centre management experience as well as experience of handling high customer contacts within a multi contact centre. Your CV should also display excellent communication, organisational and negotiation skills, dealing with staff of all levels up to Chief Executive level within an organisation.

Office:

Cheltenham

Contact:

ruth@juicerecruitment.com

INBOUND CUSTOMER SERVICE ADVISORS - LONG TERM TEMPORARY

ARE YOU LOOKING FOR A CONTACT CENTRE ROLE WITH A DIFFERENCE?? ONE WHERE YOU CAN REALLY ADD VALUE?? Well look no further!!......... My client, who is based in Cheltenham and has a reputation for excellent Customer Service, is currently looking to recruit talented individuals to join it's dynamic team. These are call centre roles with a difference. We require candidates who are really passionate about giving good Customer Service and want to work in an environment where their talents are recognised and developed and where they are encouraged to use their own initiative. Working on a variety of different products the successful candidates will work as part of a close knit team, taking calls and answering queries from a number of internal and external customers, whilst ensuring they are achieving the service led' targets set by their managers. There are no scripts to work to and each call can be very different so excellent Communication skills are vital to this role, along with excellent IT skills and strong accuracy when inputting information. The starting hourly rate is £7.17 an hour plus holidays but will rise to £7.42 on completion of your training, (4-6 weeks). If you feel you have the right skills and attributes to be successful in this role then please, in the first instance, send your CV to Ruth Greenslade at Juice Recruitment, ruth@juicerecruitment.com or call 01242 210410 for more information.

Salary:

£7.17 per hour

Requirements:

To be considered for this role we would expect your CV to display at least 12 months evidence of exceptional customer service experience within a telephone / office based environment plus strong Communication, understanding and reasoning skills. Strong GCSE or A Level results are also expected along with a passion and drive to succeed above and beyond the basics of the role. These are long term temporary postions and candidates must be available to work between 8am and 8pm Monday to Friday, (on a shift basis) and also some Saturday mornings.

Office:

Cheltenham

Contact:

ruth@juicerecruitment.com

Outbound phone based role

Are you keen to start work immediately? We are looking for individuals to take on an outbound phone based role within an exciting marketing agency based in central Cheltenham. You will need to have good customer service and have a can do, flexible approach! The opportunity is 9-5 based, Monday to Friday and would suit a recent Graduate looking for an office opportunity over the summer. Unfortunately, due to the number of applications that we are currently receiving we are only able to respond to applicants who fully meet the criteria we hold so please ensure that your CV fully details your relevant experience in relation to the role you are applying for. If you are currently out on interviews, please call us ASAP to expedite the processing of your CV so we can work harder to get you an interview for our Juicy role! Please note we can only accept CV’s in a .doc or .rtf format.

Salary:

£6.50 - £7.20 depending on experience

Requirements:

IDEAL OPPORTUNITY FOR GRADUATES OR CANDIDATES WITH SOME PHONE BASED EXPERIENCE

Office:

Cheltenham

Contact:

alisonc@juicerecruitment.com

INBOUND CUSTOMER SERVICE ADVISORS - LONG TERM TEMPORARY

ARE YOU LOOKING FOR A CONTACT CENTRE ROLE WITH A DIFFERENCE?? ONE WHERE YOU CAN REALLY ADD VALUE?? Well look no further!!......... My client, who is based in Cheltenham and has a reputation for excellent Customer Service, is currently looking to recruit talented individuals to join it's dynamic team. These are call centre roles with a difference. We require candidates who are really passionate about giving good Customer Service and want to work in an environment where their talents are recognised and developed and where they are encouraged to use their own initiative. Working on a variety of different products the successful candidates will work as part of a close knit team, taking calls and answering queries from a number of internal and external customers, whilst ensuring they are achieving the service led' targets set by their managers. There are no scripts to work to and each call can be very different so excellent Communication skills are vital to this role, along with excellent IT skills and strong accuracy when inputting information. The starting hourly rate is £7.17 an hour plus holidays but will rise to £7.42 on completion of your training, (4-6 weeks). If you feel you have the right skills and attributes to be successful in this role then please, in the first instance, send your CV to Ruth Greenslade at Juice Recruitment, ruth@juicerecruitment.com or call 01242 210410 for more information.

Salary:

£7.17 per hour

Requirements:

To be considered for this role we would expect your CV to display at least 12 months evidence of exceptional customer service experience within a telephone / office based environment plus strong Communication, understanding and reasoning skills. Strong GCSE or A Level results are also expected along with a passion and drive to succeed above and beyond the basics of the role.

Office:

Cheltenham

Contact:

ruth@juicerecruitment.com

CUSTOMER SERVICE OPPORTUNITY

Juice are currently recruiting a number of Customer Service roles in and around the Malmesbury / Cirencester areas and we are keen to hear from candidates with experience in these fields who are available on a temporary to permanent basis. This role will be starting at the beginning of March. This is a full time position (39hrs) to include some Saturdays. The roles are quite varied in description so if you are looking for a new challenge in or around the areas of Malmesbury or Cirencester then please send us your CV . Due to location you will need to have your own transport. Due to an overwhelming response Juice is currently receiving to its vacancies, we are unable to reply personally to every application. If you have not received a response from us within five working days, unfortunately your application has not been successful. We apologise that we are unable to respond individually.

Salary:

£7.00 per hour

Requirements:

We require several customer service staff to start in early March for a client nr Malmesbury

Office:

Cheltenham

Contact:

ruth@juicerecruitment.com

CUSTOMER SERVICE OPPORTUNITY

Fantastic long term temporary opportunity (minimum of 6months) for someone who enjoys working in a team focused environment. My client is looking for a strong communicator to join an established team of customer service executives. Overall, we are looking for strong customer service experience, excellent verbal and written skills and proof you can work off your own initiative so if you feel your skills match the above then please get in contact with us ASAP. The start date will be 1st February 2010. Due to an overwhelming response Juice is currently receiving to its vacancies, we are unable to reply personally to every application. If you have not received a response from us within five working days, unfortunately your application has not been successful. We apologise that we are unable to respond individually.

Salary:

£7.17 per hour plus retention bonus

Requirements:

The successful candidate will need to prove they have demonstrated excellent customer service within their past work history, it would be preferable if your background was in the financial services sector but not essential. This role is full time (37.5 hour week) with very reasonable working hours. This is not a telesales role but candidates will need to prove they are customer focused and you must be comfortable and happy with a telephone based role.

Office:

Cheltenham

Contact:

ruth@juicerecruitment.com

INBOUND CUSTOMER SERVICE / SALES OPPORTUNITIES

We are currently recruiting inbound sales roles for a large employer based in the centre of Cheltenham. The roles are exciting and varied and would suit anyone looking for their first or second office based role. The call centre is open between 8:45 am to 10pm. For example you may work 8:45-6, 9:30-6:30 or 12:45-10:00. Plus 6 weekend days out of 9 weekends with a day off in lieu, (you will only ever work a 5 day week). The interview dates for this role are Thursday 1st October and Friday 2nd October. If you are interested in applying please forward your CV in the first instance to Ruth Greenslade on ruth@juicerecruitment.com or call 01242 210410 for more information. Due to an overwhelming response Juice is currently receiving to its vacancies, we are unable to reply personally to every application. If you have not received a response from us within five working days, unfortunately your application has not been successful. We apologise that we are unable to respond individually.

Salary:

£6 per hour plus holiday plus commission of £1500 per month

Requirements:

To be considered for the role we would expect the candidates to be confident and have previous customer service / sales experience. You must also show you are self motivated, able to work off your own initiative and enjoy working in a busy team environment.

Office:

Cheltenham

Contact:

ruth@juicerecruitment.com